Refund Policy

This Refund Policy applies to all purchases made on hapintel.store and forms part of our Terms of Service. By making a purchase, you agree to this Refund Policy.

1. 14-Day Evaluation Window for New Subscriptions

New subscriptions to HAPIS Services qualify for a full refund within fourteen (14) calendar days of initial purchase, provided that the subscription has not been used materially beyond a good-faith evaluation. This window allows you to confirm the Services meet your needs while preventing abuse of the refund mechanism.

Specific usage thresholds (e.g., maximum API calls or percentage of monthly quota that disqualify a refund) will be published alongside the launch of paid plans. Until those thresholds are published, refund eligibility within the 14-day window is assessed in good faith on a case-by-case basis.

2. Renewal Charges Are Non-Refundable

Subscription renewals are not eligible for refund. You may cancel your subscription at any time via your account portal or by emailing contact@hapintel.com; cancellation prevents future renewals, and your access continues uninterrupted until the end of the paid period.

To avoid an unintended renewal, cancel at least 24 hours before your renewal date.

3. One-Time Purchases

One-time digital purchases (e.g., individual reports, white papers, perpetual licences) are refundable within fourteen (14) days of purchase only if the file has not been downloaded more than once and the content has not been substantially accessed.

4. Service-Failure Refunds

If HAPIS experiences a documented Service outage or defect that materially prevents you from using the Service for which you are paying, we will issue a prorated refund or service credit covering the affected period, regardless of how long ago the original purchase occurred. Report such issues to contact@hapintel.com with documentation.

5. How to Request a Refund

1. Email contact@hapintel.com with the subject line “Refund Request”.
2. Include your order number, registered email, and reason for the request.
3. We will respond within 5 business days.
4. Approved refunds are processed by Lemon Squeezy within 5–10 business days and credited to the original payment method.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks filed without first attempting resolution through HAPIS may result in immediate account termination and forfeiture of any unused service period. We cooperate fully with Lemon Squeezy's dispute process.

7. Fraud and Abuse

HAPIS reserves the right to deny refund requests where we reasonably believe the request constitutes abuse of this policy, including but not limited to repeated purchase-and-refund cycles, refund requests following substantial use of the Service, or evidence of fraudulent activity.

8. Contact

Refund inquiries: contact@hapintel.com
Billing escalation: contact@hapintel.com